EDIT: How funny. Not moments after I wrote the below rant, I hopped over to
and capped his 20,000th hit...which means, due to his generosity, I may get that print of his I've been wanting after all.
O capricious, fickle fate! It hates me one moment, loves me the next. :3
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So, last time I mentioned that I submitted a SECOND help request to that blasted Print Help Desk, because I never got a response the first time.
I get an email back from them saying they NEVER GOT my first request.
They also said there was a "Processing Error" with my order which is why I never got it. WOULD HAVE BEEN NICE IF THEY HAD TOLD ME, emailed me...
something, like, a
month ago.
Good god. *headdeskheaddeskheaddesk*
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My email back to them:
"Well, I suppose this is one way to resolve it. I do notice the
refund, so thank you, but still very disappointing. Just so you know,
I sent my first ticket via the same way I sent my second (via the
Print Help Desk).
Some constructive advice: It would be VERY appreciated if somehow you
guys would send out confirmation emails or something showing DA
actually did receive the ticket. As it is, it's a pretty blind
process (there's not even a "We have received your information" screen
after the "submit" button is pressed), and has led to this frustrating
delay.
I've been very displeased for a long time with DA; from server
slowness, to the lack of the search function (a feature I consider
essential; I won't resubscribe until this comes back (my current
status as a paid member was an anonymous gift!), to all the little
buttons and images placed on user pages nagging people to subscribe,
and now this less-than-stellar experience with ordering a print and my
first help request just somehow gone with the wind.
Thank you for your help with this, but I'm really hesitant about
submitting another order. Which is too bad; I love the artist and
that piece of his, but I can't justify giving any more cash to a
service which has been letting me down on a regular basis.
"
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FEH. 
